About

» PROFILE SUMMARY

I am a Senior Consultant and Education Professional experienced in Project Management, Human Resources, Finance, Client Engagement, Learning and Development gained from numerous years of employment history in academic and education settings. The key to development and success is my ability to take a lead role in managing resources utilising a holistic approach in project, learning and supervision activities. Being a strategic thinker, I thrive on being an integral part of the teaching and curriculum development to drive business growth, achieve targets and ensure continued success. I am an effective communicator who has excellent interpersonal, relationship management and leadership skills with the ability to foster team work. I possess strong work ethics, working effectively even under demanding situations. Throughout my career, I have been an effective leader and member of the team.

» WORK EXPERIENCE

Senior Consultant The Burke Group May 2013 – Present As a Senior Consultant, I initiate, design and develop the Professional Development program and workshop sessions to review and develop policies, involving all staff across the Colleges to utilise combined knowledge and insights to produce the best possible outcome. I conduct staff workshops to improve quality across the organisation, develop understanding and application of policies and procedures in daily operations and ensure compliance to industry standards and regulations. Also, I complete delivery of Digital (Online) and face- to-face course development and other assigned tasks. Additionally, I provide TEQSA (Higher Education) accreditation application development advice to clients while meeting compliance requirements. I develop and establish partnerships and industry involvement with key influencers and stakeholders in the industry.

Key Achievements

• Successfully developed programs and eLearning for the Bachelor of Accounting, Bachelor of Hospitality and Bachelor of Logistics courses.

Dean, Teaching and Learning

Australian School of Management

December 2016 – June 2017

As Dean, I provided leadership, guidance and supervision of the Australian School of Management academic strategy and plans in alignment with key priorities and strategic goals. I contributed to the organisation’s planning framework consisting of strategic, marketing, financial, risk management, IT, learning and teaching plan as member of ASM’s executive management committee. Moreover, I developed a rewarding and conducive learning environment for staff and students, coordinated with internal and external stakeholders, facilitated and chaired committee meetings and implemented and monitored workforce and staff plan in accordance with fiscal and operational guidelines. In this role, I performed teaching of selected units of study, managed and monitored learning and teaching resources and infrastructure to improve efficiency and effectiveness the students and staff members. I handled risk management responsibilities, ensured quality assurance framework is strictly observed on a regular basis and collaborated with all staff members across departments and colleges. Also, I completed administration duties and observed all Occupational Health and Safety (OH&S) policies and procedures at all times.

Key Achievements

• Successfully collaborated with Deans and Quality Managers in delivering high quality training and learning outcomes for students while providing review, analysis and development of educational content for the organisation. • Efficiently displayed extensive understanding and enforced strict compliance to required standards and regulations in relation to Vocational and Higher Education quality.

Melbourne and Digital Campus

Manager

Australian School of Management

February 2016 – December 2016

As a Digital Campus Manager, I provided leadership to digital projects focusing on delivering content, services and other student-centred initiatives for prompt access and community building and engagement. I implemented the Digital Campus platform for both campus-based students and other learners’ requiring greater flexibility. Also, I managed technologies, information systems and development of the digital learning platform including online learning, student messaging and chat, community engagement and other identified areas of learning. I completed development of proposals to several course such as Bachelor of Professional Accounting, Bachelor of Hospitality, Tourism Management and Bachelor of Applied Management based on research provided by the ASM academic team. Furthermore, I collaborated with various teams across the organisation and ensured adherence to required quality standards.

Key Achievements

• Successfully proposed and designed a Service- Centric Digital Campus in collaboration with the ASM CEO and CAG IT team, leveraging the current technology development features and existing facilities resulting in the promotion and development of Digital Campus applications to support teaching, research and management. • Effectively developed and implemented teaching materials for the undergraduate qualifications such as Digitalisation BBus units. • Successfully developed and proposed new courses based on ASM strategic plan and direction in collaboration with ASM academic team and the Dean.

Academic and Research Leader

Central Queensland University

Australia

February 2015 – February 2016

As an Academic Researcher, I provided development of offshore opportunities and developed and implemented new VET and undergraduate qualifications. I contributed to the development of academic standards, teaching and learning strategies in alignment with the University’s vision while providing access to programs addressing the gap between VET and Higher Education. In this role, I established and nurtured excellent industry relationships with key influencers and stakeholders to enhance delivery of programs in line with current market and industry trends. I created pathways for research and collaboration between VET and HED divisions, delivered teaching of specific courses and provided development of selected bachelor programs in the university. Additionally, I performed quality assurance roles in the development of programs, secured and gathered industry best practices and applied the information in the new bachelor programs being created for the university.

Key Achievements

• Successfully developed the Bachelor of Logistics program and the Bachelor of Hotel and Resort Management through market research and industry intelligence and constant industry consultation. • Significantly operated as a key stakeholder in the CQ University project team for the Launching Capability Building Contracts to Strengthen Government--owned Technical Colleges in the Kingdom of Saudi Arabia. • Successfully organised OCTOBERVET conference in Mackay, a first of its kind event which brought together the two major Divisions of the University in an appropriate, practical and engaging way.

Senior Lecturer/Course Coordinator

Central Queensland University

January 2010 – February 2015

As a Senior Lecturer, I developed and continually adapted teaching materials for Marketing, Management and Human Resources courses at undergraduate and post graduate level using updated content, references, scenarios and current market trends. I maintained updated knowledge of current and emerging business practices, relevant models and frameworks through industry networks and connections. Moreover, I provided supervision, guidance and mentoring for post graduate students, development and execution of research agendas to deliver valuable and industry- ¬applicable insights. I ensured high quality standards are applied to content and material output of the organisation at all levels.

Key Achievements

• Consistently achieved exemplary student satisfaction ratings with evaluation survey response rates far exceeding the CQU benchmark of 50%. • Effectively developed highly engaging course materials and facilitated web--based teaching and learning, optimising the CQU Moodle platform to deliver online tutorials, active discussion forums, collaborative assessment and marking, regular communication, additional learning activities and extensive reference materials. • Successfully performed as Visiting Lecturer at Yarmouk Private University in Damascus, Syria during 2010 – 2011 and delivered units of study including: MGT321 Managing Change & Innovation, MGT314 Public Relations Management, BUS422 Business Strategy & Policy, BUS222 Business Communications and BUS223 Business Ethics.

Middle East Regional Manager

Central Queensland University

May 2008 – December 2010

As a Middle East Manager, I identified, developed and executed international projects which promote CQ University, course offerings and establishing new student pipelines in the region. I established and nurtured productive relationships with recruitment channel stakeholders and international governments while promoting the university and its programs. I provided leadership to staff members, delegated tasks and managed overall strategic plans. Furthermore, I ensured all targets and Key Performance Indicators (KPISs) are achieved within the specific timeframe.

Key Achievements

• Successfully completed project management of international roadshows and events across the Middle East which showcased CQUniversity offerings to potential students. • Effectively facilitated the negotiation and implementation of Memorandum of Understanding (MOUs) with three Syrian Universities. • Successfully delivered comprehensive statistical analysis on Middle Eastern International applications to CQU, providing reports to identify trends and evidence-based recommendations for Business Development activities.

Academic Advisor

United Arab Emirates Embassy –

Canberra

March 2006 – August 2009

As an Academic Advisor, I identified, developed and promoted research links and student mobility initiatives in collaboration with United Arab Emirates and Australian Universities on a consistent basis. I established and cultivated positive and productive partnerships with key stakeholders in both countries. In addition, I provided assistance and guidance to students focusing on their academic performance and ensured proper understanding of the Australian Higher Education Framework. I completed review and assessment of strong research links between Australian Universities and UAE scholars.

Key Achievements

• Successfully developed and facilitated workshops and seminars to promote cross- cultural understanding.

National Education Officer

National Liaison Committee for

International Students in Australia

July 2003 – July 2005

As National Education Officer, I performed as advocate on behalf of international students aimed at the support for continuous improvement in educational outcomes. I developed strategic alliances, networks and business relationships to promote student interests and access to funding. Also, I communicated with students, academic staff and all relevant stakeholders to improve the plight of international students. I generated discussions on student issues, current trends and other learning opportunities to drive forward the established student-centric agenda.

Key Achievements

• Successfully completed numerous fund raising initiatives to support the continued work of the NLC. • Effectively managed the Annual National Conference for International Students including securing of high profile speakers and exceeding registration targets. • Effectively facilitated productive roundtable discussions in partnership with government agencies and Universities.